OWASSO, Okla. — An Oklahoma parent said she waited astir 9 months for her newborn daughter’s commencement certificate.
At 9 months old, babe Reagan's mom, Kristi, said the process of getting a commencement certificate has been a nightmare. Because Reagan’s ma and dada aren't legally married, they were told the process would beryllium a small different.
"They gave america the forms to bring home,” Kristi said. “[They] told america that we would request copies of IDs and each of that different stuff."
Also connected that database was an exertion of paternity.
"The infirmary had besides fixed america an affidavit of paternity that was notarized and signed, truthful I wanted to marque definite that was the lone 2 things they needed," Kristi said.
She adds the connection from the Oklahoma State Department of Health was lacking, erstwhile her requests for telephone calls to explicate the process went unanswered.
"I told [Reagan’s] dad, I’m going to conscionable nonstop this successful with a cheque and anticipation that it's right,” Kristi said.
She said she sent those documents to the OSDH successful April and her cheque showed it was "cashed" by the section successful May.
Weeks went by and Kristi said she heard nothing. She decided to nonstop an email asking what was happening.
"I screenshot wherever they printed the cheque from my slope relationship and screenshot the email signifier earlier wherever they said they had primitively got it successful May, “she said. “And she stated the concern section hadn't gotten the cheque until July and that was what was holding it up."
Confused, Kristi sent much emails asking astir her daughter's commencement certificate. Months later, aft tons of backmost and forth, Kristi received different email.
"They sent maine an email that said I didn't nonstop successful the exertion of paternity."
Kristi had documents to beryllium this wasn't the case, but aft much emails and telephone calls, she called the 2 News Oklahoma Problem Solvers.
Our squad made calls to the Tulsa Health Department. Its radical asked america to fto the OSDH State Registrar cognize astir Kristi's concern.
"It was astir apt a mates of hours, and I got a telephone telephone from a supervisor from the Oklahoma City office,” Kristi said.
Her issues, she said, were yet being investigated and each her seemingly missing paperwork was found.
A week later, she received Reagan’s commencement certificate.
"I told the message woman however excited I was,” Kristi said. “She was truthful comic astir it. I said I've been waiting connected this portion of message for 8 oregon 9 months."
Those with the State's Vital Records said if you find yourself successful this situation, you tin ever nonstop an email to askvr@health.ok.gov.
The section said it has seen a larger than mean summation successful the fig of requests for commencement grounds amendments due to the fact that of immoderate discrepancies successful their names implicit the past 2 years. It said this summation has created longer processing times.
The astir effectual mode to bid a grounds is online, according to the department. Orders that bash not necessitate ineligible changes are processed and placed successful the message wrong 2 concern days. Online orders tin besides beryllium picked up, by appointment, arsenic Will Call astatine immoderate of the 3 locations, including Oklahoma City, Tulsa, and McAlester.
Contact the Problem Solvers:
- 918-748-1502
- problemsolvers@kjrh.com
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