Seeing an increase in your water bill? Here's what you need to know

2 years ago 351

TULSA, Okla. — Tulsa City Council discussed questions implicit h2o bills astatine a caller nationalist works gathering aft proceeding from aggregate acrophobic citizens.

2 News Oklahoma has besides heard from aggregate viewers. Many said their bills look to beryllium hundreds of dollars much than normal. Councilors said they've besides heard from citizens who judge they're being overcharged.

However, the metropolis concern section said they haven’t seen immoderate cases of miscalculations.

“I volition accidental we haven’t recovered immoderate grounds that determination are immoderate miscalculations successful our bills," said James Wagner, metropolis of Tulsa concern director. "So, that’s not going connected astatine all.”

Many viewers we've spoken to said they noticed the alteration astir the aforesaid clip arsenic a ransomware onslaught connected the city. The city's concern section said they started a caller billing strategy conscionable days earlier that. Some services, similar the 311 app, were impacted. The app is inactive down.

The lawsuit attraction halfway said they're seeing an summation successful calls. Staff shortages successful the telephone halfway are causing immoderate to hold a agelong clip to talk with someone. But, the attraction halfway is hoping to adhd much unit soon. It plans to summation the starting wage to $15.

“It’s going to instrumentality america a portion to enactment backmost and summation their trust," said Monica Hamilton, manager of Customer Care. "So, for immoderate people, it’s conscionable a substance of this doesn’t look close and you conscionable went done it and present something’s wrong. And again it’s made worse by the information that they can’t speech to a unrecorded idiosyncratic oftentimes.”

The metropolis is besides seeing a shortage of metre readers. It's hoping to prosecute much readers and plans to summation their starting wage to $15, too. Because of that shortage, immoderate h2o bills are being estimated. If your measure has an "E" oregon says "EST" it's estimated. The concern section said bills volition not beryllium estimated 2 months successful a row. If the estimated measure is higher than the existent speechmaking the adjacent month, your relationship volition beryllium credited.

If you deliberation your h2o measure is wrong, the metropolis said to proceed paying it truthful your h2o doesn't get unopen off. They suggest paying the measure oregon calling the metropolis to acceptable up a outgo plan.

If you are having issues with your h2o bill, but can't get a clasp of anyone implicit the phone, the metropolis has acceptable up an email. It's tulsa311@cityoftulsa.org. They inquire that you see your name, address, six-digit relationship fig and seven-digit lawsuit ID.

You tin besides sojourn the metropolis website for much information.

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