Tulsa man waits through heatwave for A/C replacement

3 years ago 355

TULSA, Okla. — More location warranty issues inactive plague Oklahoma families during our latest heatwave.

A Tulsa homeowner reached retired to the 2 News Oklahoma Problem Solvers for immoderate relief.

As the vigor hovered astir 100 degrees, the somesthesia wrong Lee Stanford's location reads astir arsenic blistery -- astir 95 degrees astir days.

Stanford emailed america to accidental helium has a warranty with American Home Shield.

"My AC went retired successful May, and portion the attempted repair process was agelong and frustrating, the existent contented has travel aft the determination was yet made to regenerate the unit," Stanford says.

Stanford says the portion was to beryllium replaced by the archetypal contractor AHS had assigned connected July 20 erstwhile Lee archetypal called for help, but that contractor has seemingly been dealing with a COVID-19 issue, and Stanford says they've been unreachable since then.

He says he's been asking AHS implicit and implicit for a antithetic contractor to regenerate his AC since Aug. 1 without immoderate luck.

"I've been strung on by AHS without immoderate anticipation of solution for a astir $9,000 occupation successful the mediate of 100-degree temps that person my location hovering betwixt 85 to 95 degrees passim the time and precise small cooling during the night," Stanford says.

After the 2 News Oklahoma Problem Solvers got successful interaction with AHS, Stanford says they offered to wage for the model portion helium had installed during his family's agelong wait, arsenic good arsenic refund immoderate work fees.

Meanwhile, AHS says they're looking into getting Stanford's main aerial conditioning portion replaced arsenic soon arsenic possible. We're staying successful interaction to spot however rapidly that happens.

Contact the Problem Solvers: